Terms and conditions

The internet website www.alterego-design.com are runned by ALTEREGO sprl, a belgian commercial company (European union).

The head office of ALTEREGO sprl is located Place Cathédrale, n°5, 4000 Liège, Belgium. The company is registred in Liège with company code BE877.729.640.

1. If no written exceptions agreed between ALTEREGO sprl and its customers, every relations between ALTEREGO sprl and its customers are subjected to these terms and conditions which are known and accepted by the customer, even if those terms and conditions are opposed to their own terms and conditions or buying conditions. The terms and conditions are available in the languages used on this website.

2. The customer declares he is not going to resell the purchased products. Any distributors interested in the products of ALTEREGO has to contact ALTEREGO.

3. All our prices are taxes INCLUDED if no mention "taxes excluded". The product offers and price lists are subjet to any changes or corrections. Pictures of the products are not contractual.

4. Every order confirmations brings acceptation of prices and descriptions of the products. While buying online, the customer accepts to conclude a contract of purshase with ALTEREGO and accepts these terms and conditions. The customer is informed of the confirmation of his order by an email describing the terms of the order. ALTEREGO sprl commits itself to respect recieved orders on the website and on the eBay shop while stocks last.

If the products are not available, ALTEREGO sprl commits itself to inform the customer as soon as possible. The purchase contract between ALTEREGO sprl and its customers arises when ALTEREGO sprl accepts the order.

5. The products are delivered by UPS, GEFCO and DPD in the countries where the website and the eBay shop allow them to deliver. Insofar as ALTEREGO sprl is able, the delivery will occur at the date informed in the order confirmation. Delivery period are so indicative even if they are respected at 90%. Possible delays will not involve any damages from ALTEREGO sprl. Any duty taxes, like import taxes owed will be paied by the consignee and will never be claimed back to ALTEREGO sprl.

6. Delivery costs and possible assembly costs will be paied by the customer in every situations except in case of opposite written stipulation. Assembly of goods are at customers' own risk.

7. Notwithstanding the articel 1583 of belgian civil code, ALTEREGO sprl owns the sold goods until full payment of the pricipal amount and possible interets on arrears and damages. The failure to pay any of the deadlines may result in claims of property. In case of late payment more than 30 calendar days from the date of the relevant invoice, a fixed fine of 12% will be due to cover collection costs. In addition, an 8% interest (on an annual basis) on the amount due will be brought into account as from the 30th day of delay.In case of dispute, the courts of the judicial district of Liège (Belgium) which is located the headquarters of ALTEREGO sprl will be competent.

8. Immediately after recieving the goods, the puchaser has to manage a meticulous inspection of the goods. In case of defect or damages from transport, it is imperative to specify, through the delivery note, acceptance with reservations concerning signs of damage before accepting it. The buyer must then inform the seller by mail or email (info@alterego-design.be). In case of, within 2 (two) days after delivery of the goods, the purchaser doesn't contact ALTEREGO sprl to communicate the possible defects or damages noticed during the inspection, it is considered that the goods are fully accepted by the buyer in the state in which thay are and the right for any complaints expires after that delay.

The seller must be immediately able to control any complaints. The purchaser commits himself to give to the seller, in any circumstances, the possibility to repare the possible damages or defects.

The purchaser loses the rights and competences at his disposal if he didn't communicate his complaints in the delays noted above and/or he didn't give the seller the possibility to repare the possible damages or defects and/or if he didn't pay enough attention to discover the damages or defects as soon as possible.

If the complaints are justified in seller's eyes, the seller will have the possibility either to pay a compensation up to the value of the delivered goods or to replace the damaged or defect goods for free. The seller does not have to pay any additionnal compensations or damages, in any kind.

9. Considering his quality of intermediary, ALTEREGO sprl limits the guarantee on delivered products to the ones granted by his suppliers. As far as the conditions of the guarantee allows it, ALTEREGO sprl will limit his intervention to the replacement of defective products or to the refund of the amount payed by the customers without any right for claims for damages. ALTEREGO sprl will not be liable for the non-intervention of his suppliers regarding the guarantee, for example in case of bankruptcy of the suppliers.The buyer commits itself not to claim any compensation for material damage, whatever its nature, that himself or a third person could suffer next to having sold or used items from ALTEREGO sprl. For this reason, the customer signs away to have recourse against ALTEREGO sprl and acknowledges that ALTEREGO sprl is not able to guarantee that sold items don't harm third's rights.

10. In the scope of distance selling to consumers under application of the law of 14 july 1991, amended by the law of mei 25^th 1999, the consumer has the right to inform the seller that he cancels his purchase, without any penalties and reasons, within 15 workdays from the day after the delivery of the parcel. In case of exercise of this right, the consumer has to send back the goods in the original packing and in brand new state to ALTEREGO sprl, to his own risks and to his own costs.

11. Because of his purchase on the internet site or on the eBay shop of ALTEREGO sprl, the customer allows expressly ALTEREGO sprl to process his personel data and to use them for administrative purpose, orders management, deliveries or invoicing, follow-up of solvency, marketing and advertising. Utilization of this information for marketing or advertising purposes depends on the agreement of the customers, given during the order. ALTEREGO sprl commits itself to communicate those data only for needs from its subsidiaries, excluding any other third parties. The customer who has ordered on the website www.alterego-design.be or on the eBay shop will be able, at any time, to consult and amend its own personal data that ALTEREGO sprl registered. The customer has the right to oppose himself, on demand and for free, to the treatment of the information fot marketing or advertising purposes. For futher information, the customer can go and ask to the public register updated by the commission for private life protection in Brussels.

12. If any of these present conditions and terms sould be declared nil or non-applicable, the other present conditions and terms keep in force, and that condition would be applicable to the extend alowed by the law.

13. The different parties accept, in the scope of their relations, every electronic pieces of evidence such as Emails, back ups,...

14. Conflicts about the conclusion, validity, interpretation or execution of the contract are only ruled by belgian law. In case of dispute, only the courts of the seller's head office are competent.

15. In case the item is damaged on arrival, please do not assemble it before having received an answer from our After-Sales service department. All assembled products are considered as accepted.